Importance of Data-Driven Culture in the Restaurant Industry

Nowadays, many F&B businesses in Malaysia are getting impacted by the hike in prices of food materials, lack of manpower and brick-and-mortar businesses are struggling to make ends meet. This is especially complicated given the nature of F&B businesses with rising competition each day, customers are spoilt for choices, and difficult to be loyal to a particular brand. Therefore, brick-and-mortar F&B businesses need to be replaced with newer age technologies and also optimization or digitalization in terms of the entire process. Data is a powerful tool that can help improve nearly every area of business. Besides helping streamline operations, we can also use the collected data to provide better customer service by tracking their purchasing behaviour and driving strategic decisions. The ultimate goal of this data-driven culture in a business is to increase profitability. Being data-driven will let you understand further on customers purchasing behaviour and hence, you can improve both ways relationships. However, it is almost impossible for you to leverage the real-time data if you are not using the right POS system and implementing it as well. We will share how FeedMe Report Engine and data-driven culture can bring impact and changes to your restaurant as below: Optimize Operations & Improve Efficiency  FeedMe Report Engine can provide real-time insights into operational data, allowing decision-makers to identify bottlenecks and inefficiencies as they occur. This enables teams to make data-driven decisions to improve efficiency and streamline operations. Report Engine can help identify patterns in staff attendance and punctuality. This information can be used to optimize staffing schedules, ensure adequate coverage during peak hours, and reduce labor costs. Enhance Customer Experiences & Satisfaction  FeedMe Report Engine can provide insights into customer preferences and help restaurants optimize menu offerings which can help merchants to increase customer loyalty and build long-lasting customer relationships. Moreover, by using FeedMe Report Engine, merchants are able to track the total number of vouchers that are given out to the customer, how many vouchers were redeemed, and the voucher timeline as well.  Improve Decision-Making Processes A report engine can help improve decision-making processes by providing accurate and timely data, allowing decision-makers to make informed choices based on real-time insights. By analyzing data from multiple sources and presenting it in a clear and actionable format, FeedMe Report Engine can help decision-makers identify patterns, trends, and opportunities that might not otherwise be apparent. This can lead to more informed and effective decision-making, ultimately driving growth and success for the organization. Alongside our powerful FeedMe Report Engine, we can create a report based on real-time data with a wide range of chart types, from Donut, Table, Barchart, Line Chart to Stacked Line, and more. With the flexibility of connecting dimension data with fact data, merchants can analyse any data schema in the report engine. The system will provide you with detailed sales reports across all outlets. You can create a custom report on a daily basis, hourly basis, or overview performance for all branches without any hassle. This includes creating a specific report for different departments that are needed.  Find out more on the User Guide of FeedMe Report Engine here: In sum, merchants can relax their shoulders when they have FeedMe Report Engine in their hand. From the business perspective, our features are here to help you smoothen out the bumps or any hurdles that could potentially bring revenue to your business. By leveraging this data, it is almost impossible not for you to optimise your decision-making to the holistic level.

Hershey Goh
User Guide: FeedMe Report Engine

Data-driven transformation is becoming increasingly crucial to restaurant owners as they seek to improve their restaurants' performance and stay ahead of the F&B competition. By leveraging data and analytics, merchants can gain valuable insights into their products, services, operations, and customers, allowing merchants to make more informed decisions and drive business growth. FeedMe Report Engine allows merchants to visualize their data using a wide range of chart types, from Donut, Table, Barchart, Line Chart to Stacked Line and more. The real power of the FeedMe Report Engine lies in the ability to customize reports by connecting dimension and fact data. Merchants can analyze any data schema in the report engine. User Guide Outline: -Steps to FeedMe Report Engine -Introduction of FeedMe Report Engine Interface -Introduction of General Report -Custom Report: How to choose chart types based on data source? -Custom Report: What's in the main data source? -Example of creating Custom Report for Marketing & Operation Department Steps to FeedMe Report Engine Log into FeedMe Portal Click the "1. Main Menu Icon" on the portal top left-hand side, and click "2. Report". Introduction of FeedMe Report Engine Interface 1 - Date & Time Selection Button 2 - Create New Report Button 3 - General Report Menu 4 - Custom Report Menu 5 - Outlets Selection Button 6 - Schedule & Send Report Button 7 - Export Report Button 8 - Edit Report Button Introduction of General Report 1 - Summary View everything at a glance. A concise overview of the main points and findings is presented on this page. 2 - Overview Visualize the top products of branches and total sales of branches.  3 - Close-up Provides in-depth understanding and insight into a specific subject, such as Payment Summary, Charge Summary, Delivery Summary, Source Summary, Member Store, and more. 4 - Daily Sales Summary of the sales activities for a particular day. 5 - Hourly Sales Provides a detailed summary of restaurant's sales activities hourly.  6 - Drawer To track drawer activities such as cash in and out, reason, and total cash in the drawer. 7 - User Product Sales Provides information on the sales of products by specific users. 8 - Receipt Provides a summary of all receipts issued by the restaurant during a specific period, including details such as the date and time of each transaction, the amount paid, the payment method used, and any discounts or promotions applied. 9 - Inventory Adjustment A process of making changes to the inventory levels of a restaurant to reflect actual stock on hand. It involves adjusting inventory records to account for discrepancies between the actual inventory and the inventory recorded in the system.  10 - Product Unit Product unit total usage during a specific period. 11 - Product by Invoice Provides a detailed summary of the sales of specific products by invoice during a particular period. 12 - Counter Provide detail of counter activities, including drawer cash activities, E-wallet transactions, Debit and Credit Card transactions. 13 - Discount Provide detail of discount activities such as discount date and time, mechanism, discount users, quantity and total discount. 14 - Timesheet A summary of employee hours worked during a specific period. Includes information such as the employee's name, the date and time clock in and out, the hours worked etc. 15 - Product Sales Provides a summary of the sales of a specific group of products over a specific period. 16 - Product Sales by Time Provides a summary of the sales of a group of products over a specific time period (12 am-12 pm, 12 pm-6 pm, 6 pm-12 am). 17 - Voucher Provides a summary of vouchers applied and expired time. 18 - Void Summary of all transactions that were voided or canceled during a specific period.  Custom Report: How to choose chart types based on data sources? 1 - Chart 1.1 Donut 1 or more Dimension 1 Metric 1.2 Bar Chart (with breakdown dimension) 1 or more Dimension 1 Metric 1.3 Stacked Bar Chart (with breakdown dimension) 1 or more Dimension 1 Metric 1.4 Scorecard 0 Dimension 1 Metric 1.5 Table 1 or more Dimension 1 or more Metric 1.6 Line Chart (with breakdown dimension) 1 or more Dimension 1 Metric 1.7 Stacked Line Chart (with breakdown dimension) 1 or more Dimension 1 Metric 1.8 Spacer To reserve space between widgets Custom Report: What's in the main data source? 2 - Main Datasource 2.1 Schemas Design or structure that defines the restaurant of a dataset. 2.2 Dimensions Qualitative and descriptive value, such as name, dates, restaurant etc. 2.3 Metrics Quantitative and numeric values can be aggregated by functions, such as SUM and COUNT. 2.4 Filters Allow to select and display data that meets specific criteria. 2.5 Orders Allow sorting metrics in ascending or descending order based on specific criteria. 2.6 Limit Allow controlling the amount of data displayed in the report. 2.7 Join Allow combining data from multiple sources into a single report. Example of creating Custom Report for different departments: Report for Marketing Department The marketing manager of a restaurant intends to organize a promotional campaign aimed at encouraging customers to visit the restaurant during off-peak hours, with the objective of increasing sales. He/She also needs to track the top 20 product sales in order to prepare pricing strategy for the next quarter's new menu and track voucher redemption rates to assess the vouchers' impact on traffic to improve the mechanism. Therefore, this report will include: 1-Hourly Sales by Branches 2-Top 20 Products Sales 3-Vouchers Status 1-Hourly Sales by Branches Report Click "New Report" > Name Report: Report for Marketing Department > Add Widget > Select Schemas, Dimension, Metric, Filter, Orders > Click "Save" Chart to Apply: Line Chart Schema: Bill, Restaurant Dimension: Bill - Time (Date Time) Breakdown Dimension: Restaurant - Name Metric: Bill - Nett (SUM) Filter: Bill - Status - LIKE - COMPLETED Orders: Bill - Time - Hour of Day - ASC 2-Top 20 Product Sales Add Widget > Select Schemas, Dimension, Metric, Filter, Orders > Click "Save" Chart to Apply: Bar Chart Schema: Product Dimension: Product - Name Metric: Product - QTY (SUM) Filter: Product - Status NOT EQUAL VOIDED Product - Category NOT LIKE Drinks (user can use category filter if user doesn't want to include drinks in this report) Orders: Product - Qty(SUM) DESC Limit: 20 3-Voucher Status Add Widget > Select Schemas, Dimension, Metric > Click "Save" Chart to Apply: Table Schema: Voucher- Claim Dimension: Voucher - Claim - Name Metric: Voucher - Claim - ID (COUNT) Voucher - Claim - Redeemed - Count (SUM) Voucher - Claim - Expired - Count(SUM) Click "Save" again, and this report will show in the custom report section. Report for Operation Department To ensure exceptional customer experience, the operations manager of the restaurant need periodically enhance the floor plan, typically every quarter. Additionally, the manager need to monitor both staff clock-in/out times and cash drawer activities. Therefore, this report will include: 1-Orders by Table 2-Cash Drawer Activities 3-Staff Clock-In/ Out 1-Orders by Table Click "New Report" > Name Report: Report for Marketing Department > Add Widget > Select Schemas, Dimension, Metric, Filter, Orders > Click "Save" Chart to Apply: Bar Chart Schema: Bill Dimension: Bill - Table Transpose: On (transpose is to revert X and Y axis) Metrics: Bill - No (COUNT) Filters: Bill - Takeaway EQUAL NO (filter takeaway orders) Orders: Bill - Table ASC 2-Cash Drawer Activities Add Widget > Select Schemas, Dimension, Orders > Click "Save" Chart to Apply: Table Chart Schema: Drawer Dimension: Drawer - Time (Date Time) Drawer - User Drawer - Reason Drawer - Type Drawer - Total Orders: Drawer - Time (Date Time) 3-Staff Clock-In/ Out Add Widget > Select Schemas, Dimension, Metric > Click "Save" Chart to Apply: Table Chart Schema: Timesheet Dimension: Timesheet - User Timesheet - Clock-in(Date Time) Timesheet - Clock-out(Date Time) Metric: Timesheet - Hours Remember to start by defining your reporting objectives and selecting the appropriate data sources, metrics, and charts. Use filters, dimensions, and sorting options to focus on the most relevant data and highlight key insights. Finally, remember to regularly review and analyze your reports to identify trends, patterns, and opportunities for improvement. With the right approach and tools, your report engine can be powerful for driving data-driven decision-making and achieving your business goals.

Hershey Goh
From Ingredients to Innovation: How FeedMe's Unique Recipe Drives Brand Value and Growth

In the ever-evolving world of business, it's important to stay ahead of the curve and constantly adapt to meet the changing needs of customers. This is especially true in the world of Point of Sale (POS) systems in the F&B Industry, where merchants demand solutions that go beyond simple payment processing and transaction recording. At FeedMe, our brand values of being inspiring, adventurous, bold, and fun drive us to think big and act boldly, creating innovative POS systems that integrate seamlessly with other services, making it easier for merchants to run their businesses. Our recipe for success includes a focus on teamwork, customer-centricity, and a culture of adventure and fun, which has helped us build a strong brand that resonates with our customers. Read on to discover how we're pushing the boundaries of what's possible in the world of Food & Beverages POS Systems while staying true to our brand values. Think Big and Act Bold Today, modern POS systems are building solutions with advanced features. Not just limited to performing a single task, but also able to integrate with other services. This wouldn’t be possible without a bold move and teamwork from great talent around us. We believe that teamwork is essential in developing a good idea and can push us an extra mile. By taking customer-centric as our approach, our features are designed to ease the burden for every merchant when running their businesses. As the saying goes, no idea is a bad idea. We are always open to new ideas when brainstorming among the team. Our team has been working around the clock to ensure the software innovation stays relevant in the market and improves over time. It doesn’t happen overnight, but with the effort from the team, we can shorten the period to make it comes true. Being Adventurous Doesn’t Mean Going Alone As you take risks and try new things, it’s vital to communicate your ideas and progress effectively as a team. Always get support from others to solve any challenges in your task. Our team is always committed to pushing boundaries and driving innovation to meet our merchant’s expectations. When we face some unpredictable failure, system crashes, bugs, etc in our software, our team will quickly sit down to dissolve the issues. It is always our top priority to ensure the software is working well and avoid such issues to be happened. How do we train our team to be adventurous in our company? We make sure they are being adventurous outdoors as well! Recently, we managed to pull off a short break for our team to sweat out all their stresses and team building at SkyTrex Adventure Sg Congkak. Although, it was just a short trip but packed with lot of fun and adventurous activities, from paintball to jungle thrill. Never A Dull Moment In FeedMe Company culture is incredibly important to us. We want to make sure that our team enjoys their time working here and treat this company as their second home, as it can have a direct impact to ensure that everyone is working together towards a common goal. We cultivated a positive company culture so that everyone is encouraged to speak up and share their thoughts. Through this, our team can think outside of the box and work closely together to develop and deploy a high-quality product for our merchants. Besides that, we also provide a flexible work schedule for our team. Instead of the traditional, nine-to-five work week, a flexible schedule allows them to vary the times they begin and end their work day. They are free to take a break from work whenever needed as we provide ample spaces for our team to chill around, take naps, or maybe have a gaming session. At FeedMe, we trust that self-discipline is important to reflect in how they manage their work. As much as we value our team, a supportive and collaborative work environment is equally important to keep the best talent with us!

Hershey Goh
From Branding to Data-Driven Insights: What You Can Expect from Our Latest FeedMe Portal Update

Introducing the brand new look of FeedMe Portal: A Game-Changer for Restaurant Owners! Attention to all merchants! We're excited to announce that we've launched a new update for our portal that is designed to make your life easier and more efficient than ever before. Our latest update has optimized the interface design by creating a simpler and more user-friendly experience while streamlining each function to increase restaurant efficiency. But that's not all! There are even more reasons to use our portal. Let's take a closer look at what the new update has to offer: Simpler, More User-Friendly Experience We understand that managing a restaurant can be stressful and time-consuming. Hence, our team has been working day and night to create a more direct and user-friendly experience that is easier to navigate so that users can quickly access all the restaurant management features. Brand Strengthening Our updated portal offers even more ways for merchants to showcase their brands and products. One of the exciting new features is the POS Second Display Screen, which lets merchants display their brands, menus, or promotions in high visibility.  Plus, our updated portal now allows merchants to showcase more about their brand and product information to customers on FeedMe App. And to build customer-brand relations, we’ve also introduced a range of new QR Code Menu designs that are customizable based on your preference and restaurant environment. Boost Customer Engagement In this update, we've made it easier for merchants to boost customer engagement by improving our customer feedback system. With just a glance, merchants can now manage and view all customer feedback easily. Moreover, merchants can send vouchers directly to customers through the feedback system, and connecting with patrons is now easier. Manage Everything In One Place From creating menus effortlessly to managing employees in just a few clicks, our updated portal covers everything. With the addition of our Floor Plan feature, merchants can now mirror the physical layout of their restaurant, making it easier to manage the restaurant's layout and seating arrangements. Our aim is to help merchants manage everything in one place, saving time and effort in running their businesses. Data-Driven Transformation with the Report Engine And here's the best part - FeedMe Report Engine! This powerful tool enables merchants to make data-driven decisions and transform their restaurants. With the ability to connect dimension data with fact data, merchants can analyze any data schema on FeedMe Report Engine, providing insights into key performance metrics, sales trends, and customer behavior. With this information, merchants can make informed decisions to take their business to the next level. Check out our video to see the improvements for our portal in just one minute - remember to turn on the sound! Our updated FeedMe Portal provides a comprehensive solution and greater control over their restaurant management. So wait no more and sign up to discover FeedMe Smart POS System today!

Hershey Goh
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