FeedMe Loyalty System
A well-designed rewards program attract valuable customer and drive customer retention, which can help restaurants generate revenue, increase referrals and achieve overall growth. With FeedMe Loyalty System, merchants can set up loyalty programs quickly and easily. Scroll through and start to set up your loyalty program with us!
Guide to Creating Loyalty Program by Using FeedMe Smart POS System:
Steps to Loyalty System:
1 - Log into FeedMe Portal
2 - Choose "Marketing" on the left-hand panel
3 - Select "Loyalty" on the left-hand panel
Loyalty > Overview:
Merchants can check the number of members, upcoming or existing benefits & rewards, and tiers at a glance on this page.
Loyalty > Members:
On this page, merchants can view, export, and manage members' information.
1 - Merchants can search members by using their registration name or contact number in the Search Column.
2 - To get members' completed information (Name, Phone, Email, Member Card Number, Birthday, Credit, Free Credit, Experience, Level, Tier, Titles, Total Transaction, Avg Spent, Total Spent, Last Visit, Registration Date), merchants can click "Export Members" and will download members' info in xlsx file.
3 - To Send Credit/ Deduct Credit/ Update Stat, simply click on the member info, and click the three dots icon on the top-right-hand side. If there's a physical member card, merchants can update it in "Update Stat".
Loyalty > Leveling:
Merchants can create membership tiers & levels and add rewards to each tier & level on this page.
1 - Click the pencil icon to "Configure Tier"
Merchants can type their desired names for the membership tier (eg: Tier 0 - Welcome, Tier 1 - Bronze, Tier 2 - Silver, and Tier 3 - Gold) and set up a minimum level in each tier (eg: min level of Tier 0 is 10, so members are required to level up until 10 in order to be upgraded to the next membership tier.)
2 - Simply click one level to "Configure Level"
Basic Info: Set "Exp To Level Up" (eg: 1000 exp = RM 100, members will upgrade to the next level with every spend of RM100.)
On Level Reward: Merchants can set different rewards at each level (Click "add reward", and select the reward created from "Loyalty > Reward")
Reward Pool: Reward created and added from "Loyalty > Reward"
Loyalty > Store:
Page to create items to sell for existing members or new members.
1 - Click "+ New Category", and name the category (eg: Credit Rebate/ Tea Time Voucher/ Member Card etc)
2 - Click "Add New Bundle" below the Category
Basic: Create bundle name, decide the price of this bundle (RM1=100 credit)
Normal Credit: If you're selling a bundle with RM90, your normal credit will be 9000.
Free Credit: To key in free credit and set the expiry date of free credit. (eg: Buy RM90 Credit Free RM 10 Credit, so in the free credit column, key in 1000.)
Title: Merchants can choose if they want to link the title (created from Loyalty>Benefit) into the bundle.
Reward: Merchants can choose if they want to include the reward (created from Loyalty>Reward) in the bundle.
All created bundle can be founded in POS System: Order Management Bar > Member Store > Contact > Key-in new/ existing member contact number
Loyalty > Transaction:
1 - To check member credit transactions.
2 - To check member store transactions.
3 - Select the date range to view the transaction activities.
4 - Export information in xlsx file.
Loyalty > Benefits:
To set up membership benefits.
1 - Click "New Title", and name the title. (eg: Merchants create Common and VIP titles in order to offer exclusive benefits to different levels/ tiers of members.)
2 - Click "New Benefit" below the title to set up benefits.
Basic: To set benefit name and entitlement.
Item Discount: To set the benefit mechanism.
Configuration: To set the benefit availability & validity.
Loyalty > Reward:
To set up rewards and link to different levels.
1 - Tick this box to reward new members.
2 - Tick this box to reward members when they upgraded to the next level.
3 - Click "New Reward" to create:
Basic: To set voucher name and usage type.
Bill Discount: To set the voucher mechanism.
Configuration: To set the voucher availability & validity.
4 - Click the 3 dots icon to update/ send/ delete the reward.
A successful restaurant uses software and technology, and a loyalty program should be a part of this. FeedMe consistently evolves products and features to deliver high-quality service to all merchants.